Location: Lubbock Sports Medicine
Lubbock Sports Medicine is seeking a friendly, welcoming, and professional individual to join our front office team. In this role, you will be the first point of contact for our patients, handling phone inquiries, collecting money and verifying insurance benefits, scheduling, and assisting with patient appointment scheduling. We are looking for someone who is enthusiastic, compassionate, and able to thrive in a fast-paced healthcare environment.
Key Responsibilities
- Create new patient accounts and review physician protocols for individual doctor and treatment guidelines.
- Manage high call volume (400-500 calls per day) for appointment scheduling, answering general inquiries, returning messages, and screening calls for clinical staff.
- Use Doctible to confirm and communicate with patients and Ring Central for e-fax communications.
Required Qualifications
- High school diploma or GED required; additional education can substitute for experience.
- Minimum of 1-year experience in customer service, office, or a related field.
- Strong multitasking abilities, organizational skills, and computer proficiency.
Preferred Experience
- Prior experience in a healthcare setting, especially in orthopedics, is highly desirable.
Schedule
- Monday-Thursday: 8:00 AM – 5:00 PM (Lunch break from 12:00 PM – 1:00 PM)
- Friday: 8:00 AM – 12:00 PM
Ideal Candidate Qualities
- Dependable and reliable
- People-oriented and enjoys teamwork
- Flexible and able to adapt to frequent changes in direction
- Detail-oriented and focused
- Achievement-oriented, thriving on challenges
- Autonomous with the ability to work independently
- Innovative and comfortable with creative approaches
- High stress tolerance, effective under pressure
- Spanish speaking is a plus.
- Job Type: Full-time
Benefits
- Pay range: $15-$18 based on experience
- 401(k) matching
- Health insurance
- Paid time off
Specialty Areas
- Knowledge of human anatomy and physiology (required)
- 1 year as a medical receptionist (required)
- Language
- English (required) Spanish (preferred)
- Work Location: Onsite Only