Clinical Coordinator

Position Summary

Why Join Us?

Essential Functions:

• Coordinate daily clinic operations to support timely patient flow (rooming coordination, provider schedules, task prioritization, and escalation of issues as needed).
• Serve as a liaison between providers, medical assistants/technicians, front desk, billing/authorizations, medical records, and ancillary services to ensure efficient delivery of care.
• Coordinate patient scheduling for new visits, follow-ups, imaging, injections, procedures, therapy referrals, and post-operative visits; communicate preparation instructions and appointment details.
• Support coordination of surgical/procedure scheduling as applicable: collect required clinical documentation, assist with pre-surgical requirements (testing, clearances), and communicate schedule updates to patients and staff.
• Facilitate accurate, timely documentation workflows, including message handling, phone notes, prescription refill requests (per protocol), and completion of provider forms.
• Assist with insurance-related coordination: verify referral requirements, communicate with the authorization team, and help obtain necessary clinical information for approvals (per established workflows).
• Maintain patient medical record accuracy and confidentiality; ensure HIPAA-compliant handling of records, faxes, and communications.
• Provide leadership and support to clinical support staff by coaching on workflows, helping prioritize tasks, and promoting consistent service standards.
• Coordinate training and orientation for new clinical support team members on clinic procedures, safety practices, and documentation standards.
• Monitor and help maintain clinic supplies and equipment; initiate supply requests and support inventory organization to avoid interruptions in care.
• Support quality and safety initiatives (infection control practices, incident reporting, and process improvement as assigned).
• Respond to patient questions and concerns professionally and promptly; route clinical concerns to the appropriate licensed staff/provider.

Required Qualifications:

• High school diploma or GED required (college coursework in healthcare administration or related field a plus).
• Minimum 2 years of experience in a medical clinic setting (orthopedics/sports medicine preferred).
• Working knowledge of medical terminology, clinical workflows, and patient scheduling.
• Proficiency with electronic medical records (EMR/EHR) and standard office software.
• Strong organizational skills with the ability to multitask in a fast-paced clinic environment.
• Excellent communication and customer-service skills; ability to communicate clearly with patients, families, and multidisciplinary teams.
• Commitment to confidentiality and compliance (HIPAA and clinic policies).

Preferred Qualifications:

• Certification as a Medical Assistant (CMA/RMA), LVN, or RN.
• Experience coordinating orthopedic/sports medicine procedures (e.g., injections, imaging, DME, surgery scheduling, post-op coordination).
• Experience with insurance authorizations, referrals, and benefits verification workflows.
• Bilingual (Spanish/English).
• Prior team-lead or supervisory experience.

Work Environment & Physical Requirements:

• Clinic/medical office environment with frequent interaction with patients, providers, and staff.
• Prolonged standing and walking; frequent computer and phone use.
• Occasional lifting/moving of supplies up to approximately 25 lbs.
• May be exposed to communicable diseases and bodily fluids; required to follow all safety and infection-control policies.

Why You’ll Love Working Here:

• A positive, team-oriented work environment.
• Opportunities for professional growth and continuing education.
• The chance to make a real difference in the lives of our patients.